Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirming your purchase and order details.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible with your order number. Once processing has begun, changes or cancellations may not be possible.
Shipping
Where do you ship to?
We currently ship to the Australia, Canada, New Zealand, United Kingdom, and United States.
How long does processing take?
Orders are typically processed within 1–3 business days. Processing includes order verification and dispatch preparation.
How long does delivery take?
Delivery usually takes 7–15 business days after the order has been shipped. Delivery times may vary depending on location, carrier performance, and external factors.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.
Delays, Lost, or Missing Packages
What if my order is delayed?
While we aim to meet estimated delivery times, delays may occasionally occur due to factors beyond our control. If your order exceeds the expected delivery timeframe, please contact us and we’ll assist you.
What if my package is lost or hasn’t updated?
If tracking shows no movement for an extended period or your package appears lost, contact us with your order number. We will investigate with the carrier and work toward a suitable resolution, which may include a replacement or refund where appropriate.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery, provided the item is unused, in original condition, and returned with original packaging and tags.
Who pays for return shipping?
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If the item is defective, damaged, or incorrect, return shipping is free.
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For change-of-mind returns, the customer is responsible for return shipping costs.
Do you charge restocking fees?
No. We do not charge any restocking fees.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 7 business days.
It may take an additional 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Do you offer exchanges?
Want a different size, color, or product? Simply contact us and we’ll help you arrange an exchange quickly and easily.
Damaged or Incorrect Items
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include clear photos of the issue. We’ll review your request and arrange a replacement or refund at no additional cost.
Payments & Currency
What currency are prices shown in?
Prices are displayed in the local currency based on your location and device settings. If local currency is not available, prices may be shown in United States Dollars (USD).
What payment methods do you accept?
We offer multiple secure payment options to make checkout simple and convenient. Accepted payment methods include PayPal and major credit cards such as Visa, MasterCard, and American Express. We also support digital wallets including Apple Pay, Google Pay, Amazon Pay, and Shop Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.
Customs & Taxes
Will I need to pay customs or import fees?
Customs duties, taxes, or import fees (if applicable) are determined by local authorities and are the responsibility of the customer.
Contact & Support
How can I contact customer support?
If you have any questions or concerns, please contact our support team at contact@aussieflora.com and include your order number for faster assistance. We’re happy to help.